OLEmax support

OLEmax in action

CORE’s OLEmax team is available to work with you in the following ways:

OLEhelp

CORE staff will assist on a case-by-case basis with short term or specific tasks. This option will suit schools wanting to find solutions for specific problems, or visits to explain options or scope immediate solutions.

•     Hourly/daily rate

OLEtotal

CORE staff are happy to provide a quote for projects involving the full cycle of OLE development and implementation. This option will suit schools who want a full installation or implementation completed, and will work with the OLEmax team to achieve this on as a project. The quoted project price will be for the agreed outcomes over an agreed period of time.

•     Quoted project price

OLEbackstop

CORE provides an annual support plan involving ongoing advice and support for those charged with responsibility for the OLE within a school. This option will suit schools that wish to be kept informed of current developments in the OLE field. This option inlcudes ongoing support for implemented solutions with a help-desk service that can be negotiated to suit particular contexts.

•     Annual contract fee

Contact:

For inquiries about any of the above please contact the OLEmax team

email: OLEmax@core-ed.net

Technical Support

CORE’s skilled software engineers are knowledgeable and experienced in a range of LMS and open source web systems. They have an international reputation for their work on standards and interoperability. The software engineers are available for site visits or online support, and can provide specific help with:

Installation Security Customisation Branding   Monitoring Interoperability Backups Web2.0 integration They can also advise on hosting and networking solutions, including.. Internal school networking configurations Server co-location solutions Virtualisation services Cloud computing options

Teaching & Learning Support

CORE’s teaching and learning support team consists of classroom practitioners experienced in professional learning and support. They are regular users of the online environment in their current work, and are experienced in the development and operation of online communities of practice. They are available to assist with:

• Establishing the purpose and intent of your OLE
• Designing the OLE to suit your context and needs
• Providing professional development for staff
• Assisting with creating and maintaining online communities of practice

Ongoing Support

CORE provides ongoing support for those in schools who are responsible for maintaining their school's OLE. This includes:

• Regular newsletters and updates
• An online community of practice
• Email and phone support as required